How we handle information when you browse, contact us, book, or stay with Duck Creek Village Inn.
Last updated: May 24, 2026
Duck Creek Village Inn respects guest privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices you may have when you visit our website, contact us, make a reservation, purchase a gift card, or stay with us.
We may collect information you provide directly, including name, email address, phone number, mailing or billing address, reservation dates, room or cabin choice, guest count, stay preferences, accessibility requests, pet information, special requests, messages, reviews, survey responses, gift-card details, and other information you choose to send us. We may also receive booking and guest information from third-party reservation platforms.
When you use our website, we may automatically collect IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location, visit dates and times, site performance data, cookie identifiers, analytics events, and similar technical information. This helps us operate the site, understand visitor behavior, improve content, detect technical problems, measure marketing performance, and protect the website.
We use information to process and confirm reservations, respond to inquiries, prepare stays, provide customer service, process payments and refunds, send arrival instructions, manage cancellations and changes, support accessibility and special requests, prevent fraud and misuse, maintain security, improve the website, personalize guest experience, request reviews, comply with legal obligations, collect amounts owed, and protect our rights, guests, staff, property, and business.
Payments may be handled by third-party payment processors or booking platforms. We do not want guests to send full payment card numbers by email, text message, or other unsecured message. Payment processors and booking providers may collect and process payment information under their own privacy and security practices. We may receive payment status, transaction records, limited billing details, and reservation information needed to operate the stay.
Our website may use cookies, pixels, local storage, embedded content, analytics tools, and similar technologies to operate the site, remember preferences, understand site use, measure campaigns, improve performance, and make pages more useful. You can control cookies through browser settings. Some features may not work correctly if necessary cookies are disabled.
If you contact us or provide contact details, we may communicate by email, phone, or text about reservations, stay instructions, service questions, changes, reminders, safety, and guest support. If you sign up for promotional emails or consent to marketing, we may send offers, local planning ideas, or updates. You can unsubscribe from marketing emails using the link in those messages or by contacting us. We may still send transactional or service-related messages.
We do not sell personal information for money. We may share information with booking platforms, payment processors, website hosts, analytics providers, email and messaging providers, property-management tools, customer-support tools, cleaning or operations support, professional advisors, insurers, law enforcement, government authorities, and other service providers who help us operate the business. We may also share information when needed to complete a transaction, comply with law, prevent harm, collect amounts owed, respond to legal requests, resolve disputes, or protect rights and safety.
If any analytics, advertising, cross-context tracking, or similar activity is treated as a sale, sharing, or targeted advertising under an applicable privacy law, you may contact us to request an opt out where legally required. Duck Creek Village Inn does not knowingly sell personal information for money.
Our website may link to third-party booking engines, payment pages, maps, weather services, attractions, parks, social platforms, review sites, gift-card providers, and event resources. Their privacy practices are controlled by their own policies, not this Privacy Policy. Review their policies before submitting information to them.
We keep information for as long as reasonably needed for reservations, guest service, accounting, tax, legal, safety, security, fraud prevention, dispute-resolution, insurance, and business purposes. When information is no longer reasonably needed, we delete, anonymize, or archive it where appropriate.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, payment system, storage system, or internet transmission is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels when it is not needed for your reservation.
Our website and lodging services are intended for adults making travel arrangements. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
Depending on where you live and whether a privacy law applies to us, you may have rights to access, correct, delete, obtain a copy of, restrict, or opt out of certain uses of your personal information. Utah privacy law provides certain consumer rights where applicable, including access, deletion, portability, and opt-out rights. We will handle requests as required by applicable law and may need to verify your identity before responding.
If you access our website or book from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your country. By using the website or submitting information, you understand that this processing may occur.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last updated date. Continued use of our website or services after an update means the posted version applies going forward.
Privacy questions and privacy-rights requests may be sent to Duck Creek Village Inn, 815 East Hwy 14, Duck Creek Village, Utah 84762. Email: hello@duckcreekvillageinn.com. Phone: 435-990-5488.
